PRIVACY POLICY

INTRODUCTION

This is our Privacy Policy that acknowledges and maintains privacy between dv-global.com/Company (“Company”, “we”, “us”) and any person who purchases products from the Company and/or website (“client” or “you”). This Privacy Policy provides information on how we collect and use personal data.

(“Website”) means a set of related web pages located under www.dv-global.com domain name, created by the Company as a digital platform to make accessible the services offered by the Company’s best legal and certified sources to the client. By using the Website, you agree to be bound by our Privacy Policy. This policy is also subjected to our Terms of Service.

 

INFORMATION WE COLLECT

 

We collect your information when you are using our website, purchasing products, submitting inquiries and/or registering an account on our Website. The main reason for this storage is that we need to process your data to perform the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities. We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us.

Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:  your identity data (name, surname, language and country from which you interact with us, contact data, etc.);  economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);  connection, geolocation and/or browsing data (if you interact with us from your mobile phone, for example);  commercial information (for example, if you have subscribed to our newsletter);information about your tastes and preferences.

Please be advised that when soliciting the completion of personal data for the facilitation of access to any functionality or service of the Website, specific fields will be designated as obligatory. This designation is necessitated by the requirement of such information for the provision of said service or access to the designated functionality. Kindly note that failure to provide such data may affect the successful completion of user registration or result in the inability to access or utilize said services or functionalities. .If you choose to pay by credit card, we will collect credit card information, such as type of credit card, name on card, card number, validation number, and expiration date. We may retain Transactional Information as long as is necessary to fulfill the purposes specified in this Privacy Policy and for recordkeeping, subject to statutory or regulatory retention requirements and legitimate business needs, such as for order tracking and status retrieval purposes. Otherwise, all financial information is stored by our payment processors, and we encourage you to review their respective privacy policies and contact them directly for responses to your questions.

 

HOW WE USE INFORMATION COLLECTED

 

We use your information collected:

- To manage your registration as user of the Platform.

- For the development, performance and execution of the purchase or services contract that you executed with Us on the Website.

- To meet requests that you make through the Customer Services channels.

- For marketing purposes (personalizing the services, send you customized ads , improving our interactions with customers , to perform promotional actions etc.…).

- Analysis of usability and quality to improve our services.

 We will at all times comply with all laws and regulations applicable to the use of, access to, and confidentiality of data.

 

CHILDREN’S INFORMATION

 

The Website is not intended for persons under eighteen (18) years of age. We do not knowingly collect personal information from persons under eighteen (18) years of age. If we discover that a person under the age of eighteen (18) has provided us with personal data, we will delete the minor’s personal data unless a parent or guardian provides verifiable consent to us.

 

CROSS-BORDER DATA TRANSFERS

 

By using our Website and our services, you acknowledge and accept that your personal information will be processed by us.

The Company’s principal place of business is in United Arab Emirates. If you are visiting the Website from outside of UAE, your information will be transferred to, stored, and processed in UAE where our servers are located and we are based (or to any other location as decided by the Company). In addition, information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the information in accordance with this Privacy Policy. You agree to such cross-border transfers of personal information.

 

USER ACCOUNT

 

You agree to update your account information as necessary. Should you decide to deactivate your account or request to do so, we will delete your account and information from our databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with order fulfillment or queries, assist with any investigations, enforce our Terms of Service, and/or comply with legal requirements.

 

DISCLOSURE OF INFORMATION COLLECTED

 

The Company may use affiliates, software engineers, application development providers, under contract who provide Website development and maintenance that requires the provision of information collected, to accommodate the full operation of the Website. We limit the information provided only to those that are material to the functionality of their services. Our contracts with them require them to maintain the confidentiality of such information.

Your information may also be subjected to disclosure in the event of defending the rights and property of the Company, its affiliates, and/or service partners under any circumstance whatsoever. Though we make every effort to preserve your privacy, disclosure of personally identifiable information to third parties may occur in certain situations such as responding to a subpoena, court order, or other such request, responding to a law enforcement agency’s request, or as otherwise required by law; and providing personally identifiable information and/or transactional information to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions, or sales of business units. In all such instances, we will take the utmost care to disclose only that information that is necessary and appropriate under the circumstances.

 

THIRD PARTY PAYMENT PROCESSOR

 

The Company uses a third-party payment processor at checkout.

 

RETENTION OF INFORMATION

 

We retain information collected from the Website only for our records, for so long as is necessary to the operation of the Company, and/or required by applicable law/regulation. You agree to these terms to remain valid after termination of our contract with you.

 

SECURITY OF DATA

 

The security of your data is important to us, and we strive to use commercially acceptable means to protect information collected via our Website to help to ensure that the information you provide to us is protected against loss, misuse, alteration, destruction, or unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

The information stored in your profile and account is protected by the user name and password that you were provided when your account was created. You may change your user name and password at any time by logging onto the Website. You are encouraged to change passwords periodically and to protect your user name and password as you would other personally sensitive information. However, we cannot guarantee any security of any data.

 

YOUR PRIVACY RIGHTS

 

You have certain rights in relation to the personal data we hold about you, which we detail below. Some of these only apply in certain circumstances. We also set out how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights and that can include asking a set of security questions to ensure it is you. We will take all measure to ensure that we respond to a request by you to exercise those rights without undue delay and within at least one month (although this may be extended by a further two months in certain circumstances).

Access: You have the right to access data we hold about you and certain information about how we use it and who we share it with (including the categories of personal data we share with businesses for their direct marketing uses and the names and addresses of those businesses).

We may not provide you with certain personal data if providing it would interfere with another’s rights (e.g. where providing the personal data we hold about you would reveal information about another person) or where another exemption applies.

Correction: You have the right to correct any personal data held about you that is inaccurate. You can edit your personal information in your profile page on the Website. Please note that in some cases we can ask you to explain in detail why you believe the personal data we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required.

Erasure: You may request that we erase the personal data we hold about you in the following circumstances:

 - We believe that it is no longer necessary for us to hold the personal data we hold about you.

- We are processing the personal data we hold about you on the basis of your consent, and you wish to withdraw your consent and there is no other ground under which we can process the personal data.

- We are processing the personal data we hold about you on the basis of our legitimate interest and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is an overriding interest for us to retain such personal data.

- You no longer wish us to use the personal data we hold about you in order to send you promotions and special offers.

- You believe the personal data we hold about you is being unlawfully processed by us. Also note that you may exercise your right to restrict our processing the data whilst we consider your request as described below.

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. Please note that we may retain the personal data if there are valid grounds under law for us to do so (e.g., for the defence of legal claims) but we will let you know if that is the case.

Restriction of Processing to Storage Only: You have a right to require us to stop processing the personal data we hold about you other than for storage purposes in certain circumstances. Please note that if we stop processing the personal data, we may use it again if there are valid grounds under data protection law for us to do so (e.g. for the defence of legal claims or for another’s protection).

- Listed below are the cases where you may request we stop processing and just store the personal data we hold about you.

- You believe the personal data is not accurate for the period it takes for us to verify your claim.

- You wish to erase the personal data as the processing we are doing is unlawful but you want us to retain the personal data for storage.

- We wish to erase the personal data as it is no longer necessary for our purposes but you require it to be stored for the establishment, exercise or defence of legal claims.

- You have objected to us processing personal data we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal data whilst we determine whether there is an overriding interest in us retaining such personal data.

- Withdrawal of Consent: You can withdraw your consent at any time by unsubscribing at the bottom of each email received.

 

CHANGE OF CONTROL

 

In the event, the Company sells all or a portion of our assets, undergoes a merger or acquisition by another entity, we may transfer your information to the successor entity. If we go insolvent or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.

 

MODIFICATION OF PRIVACY POLICY

 

We reserve the right to modify this Privacy Policy at any given time. Should there be any alterations, the Company may notify you.

 

COMPLAINTS AND SUGGESTIONS

 

If you have questions or comments about this Privacy Policy, please email us at email: E-COM@DV-GLOBAL.COM or through the contact page on our website: www. dv-global.com. You agree to assist the Company to facilitate the resolution of complaints. For purposes of this Privacy Policy, a complaint can be the occurrence of, including but not limited to, any written claims or complaints; or receipt of any written communication from any applicable regulatory agency.

 

INTERNET PROTOCOL (IP) ADDRESSES

 

When you visit our Website, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our Website visitors and to optimize our Website. We do not link IP addresses to personally identifiable information.