TERMS OF SERVICE
INTRODUCTION
These are our general terms of service that govern the relationship between dv-global.com (“Company”, “we”, “us”) and any person who uses services from the Company and/or website (“the client” or “you”).
DV-global is a clothing retail Company from which clients purchase any of the Company’s services or functionalities.
(“Website”) means a set of related web pages located under www.dv-global.com domain name, created by the Company as a digital platform to make accessible the services offered by the Company’s to the client. You agree that by accessing the Website, you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these Terms of Service, then you are expressly prohibited from using the Website and you must discontinue use immediately. Accessing and using the Website is not permitted for persons who are under the age of 18 years of age.
USER REPRESENTATION
By using the Website, you represent and warrant that all information you submit will be true and accurate and that you will maintain the accuracy of such information by updating any such information as is necessary; you agree to comply with these Terms of Service.
USER REGISTRATION
Registering an account on the Website requires personally identifiable information, such as your name, email address, phone number, location, language , information about your tastes and preferences This information submitted is protected by our Privacy Policy..
You are responsible for the confidentiality of your password and agree not to disclose your password to any third party. You are solely liable for any activities or actions taken under your login and password by you or by any third party, whether intentionally or negligently. The Company shall not be liable for any loss or damage arising from any fraudulent use of your account by not safeguarding your password.
COOKIES
We use "cookies" to help you personalise the use of our Website. Cookies are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a Website. Cookies can be recognized by the website that downloaded them — or other websites that use the same cookies. This helps websites know if the browsing device has visited them before. We use cookies to collect information about how you use the Website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don’t gather information that identifies you. Also, we use cookies to allow the Website to remember choices you make (such as your user name, language or the region you access the Website in or post/apply jobs from). The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.
INTELLECTUAL PROPERTY
The Website and all of its content are copyrighted materials, protected under the international copyright laws. The compilation of content on our Website may not be used for any purpose other than browsing and using the services and information provided for your own private use.
The following are trademarks and service marks of the Company and in some cases are registered with the Patent and Trademark Office of various countries including and the designs and logos associated with these marks: “DV”.
These trademarks and service marks may not be used by any party other than the Company and its affiliated companies without our express written consent.
Also, to the extent that we include certain trademarks owned by other parties in our Website, these trademarks are property of their respective owners.
You agree not to copy, reproduce, or modify any portion of the Website. This restriction includes copying, reproducing, or modifying any names, trademarks and logos which the Company owns or has the right to use.
Any information, written by us, taken fully or partially from our Website is considered as plagiarism as we own copyrights to all our content.
CONFIDENTIALITY
Both the Company and you should recognize that there might be a need to disclose certain confidential information to the other party, and to protect such confidential information from unauthorized use and disclosure. Therefore, you shall agree to treat any information received as highly sensitive, top secret, and classified material. Without derogating from the generality of the above, you agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not to copy or reproduce any of the information without the permission.
PROHIBITIONS
You will not use the Website to communicate, , or share information that is abusive, defamatory, fraudulent, contains adult content and/or child pornography, advocates hatred against any person or a person of a protected class based on race, creed, color or sexual orientation such as bullying, racism, bigotry or any other offensive subject matter, or contains a reference or link to a third-party site that may contain such material.
You will not misuse the Website. You will not commit or encourage a criminal offense and/or illegal activity; will not access the Website through automated or non-human means; transmit or distribute a virus, trojan, worm, logic bomb, or any other material which is malicious and/or technologically harmful, in breach of confidence or in any way obscene; hack into any aspect of the Website; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and the Company will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
DISCLAIMER OF LIABILITY
We do not warrant that the Website will operate error-free or that the it, and its server (or any software’s and materials accessible through the web site) are free of viruses or other harmful malware. The Company shall not be liable in any way for any loss accrued by your behalf as a result of the foregoing.
All product descriptions, information and materials posted on this website are provided "as is" and without warranties express, implied or otherwise howsoever arising. The Company, to the fullest extent permitted by law, disclaims all warranties to this regard. The Company makes no warranties about the accuracy, reliability, completeness, or timeliness of the material, , software, text, graphics, and links.
Neither the Company nor its affiliates or subsidiaries are responsible for any damages or losses arising out of or in connection with your use of the Website and the Terms of Service, including, but not limited to: viruses or other malicious software obtained by accessing, or linking to, our Website or Website Services; glitches, bugs, errors, or inaccuracies of any kind in our Website or Website Services; damage to your hardware device from the use of the Website or Website Services.
Additionally, neither the Company nor its affiliates or subsidiaries, are responsible for any legal theory, arising out of or in connection with your use, or inability to use, the Website, any content on the website or any services or items obtained through the Website, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of data.
FORMATION OF CONTRACT
The information provided in the Terms and the details presented on this website are not to be construed as an offer for sale, but rather as an invitation to treat. A contractual agreement concerning any products shall not be established between You and us until your order is acknowledged and accepted by us. In the event that we decline your offer and funds have already been debited from your account, a full refund will be promptly issued.
To initiate an order, You are required to follow the online shopping process and confirm your order by selecting the "Authorize payment" button. Subsequently, You will receive an acknowledgment email from us confirming the receipt of your order (referred to as the "Order Confirmation"). Please note that the Order Confirmation does not signify acceptance of your order, as your order constitutes an offer to purchase one or more products from us. All orders are subject to our acceptance, which will be confirmed by dispatching an email to You confirming the shipment of the product (referred to as the "Shipment Confirmation"). The contractual agreement for the purchase of a product between us (referred to as the "Contract") will only be established upon our dispatch of the Shipment Confirmation to You.
The Contract shall exclusively pertain to those products for which we have confirmed dispatch in the Shipment Confirmation. We are not obliged to supply any other products that may have been part of your order until dispatch of such products has been confirmed in a separate Shipment Confirmation.
AVAILABILITY OF PRODUCTS
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give You information about substitute products of an equal or higher quality and value which You can order. If You do not wish to order such substitute products, we will refund any monies that You might have paid.
ORDER WITHDRAW
We retain the authority to retract any products from this website at any given time, and/or modify or delete any materials or content featured on this website. While we endeavor to process all orders diligently, unforeseen circumstances may arise necessitating the refusal to process an order subsequent to the issuance of an Order Confirmation. This decision rests solely with us and may be exercised at our discretion.
We shall not be held liable to You or any third party for the withdrawal of any product from this website, irrespective of whether it has been sold or not, the alteration or removal of any materials or content on this website, or the refusal to process or accept an order subsequent to the issuance of the Order Confirmation.
DELIVERY
Subject to availability and absent any exceptional circumstances, we will make every effort to fulfill your order for the product(s) specified in the Order Confirmation by the delivery date stipulated therein, or within 15 days from the date of the Order Confirmation if no estimated delivery date is provided.
Potential causes of delay may include:
- Customization of products;
- Specialized items;
- Unforeseen circumstances; or
- Delivery area restrictions.
In the event that we are unable to meet the agreed delivery date for any reason whatsoever, you will be promptly notified and presented with the option to either proceed with the purchase by agreeing to an extended delivery timeframe or to cancel the order, with a full refund of the purchase price.
For the purpose of these Terms, "delivery" shall be deemed to have taken place or the goods shall be considered "delivered" upon signing for receipt of the products at the designated delivery address.
UNABLE TO DELIVER
In the event that we are unsuccessful in delivering the goods following two attempts, we will endeavor to identify a safe and secure location to leave your parcel. A notification will be left detailing the location of the parcel and instructions on how to reschedule delivery. Should you anticipate absence from the delivery location at the agreed time, please contact us to arrange delivery for an alternative mutually convenient day.
RISK
The Products will be at your risk from the time of delivery. However, ownership of the products will only transfer to you upon our receipt of full payment for all amounts owed for the products, inclusive of delivery charges, or upon delivery (as delineated in clause above), whichever occurs later.
PAYMENT
While we make diligent efforts to ensure the accuracy of all prices displayed on our website, occasional errors may arise. In the event of discovering an error in the pricing of any product(s) you have selected for purchase, we shall promptly notify you and provide the option to either reconfirm the order at the accurate price or cancel it. Should attempts to contact you be unsuccessful, the order will be deemed cancelled, with a full refund issued for any payment already made for the product(s).
Please be advised that we bear no obligation to fulfill orders for product(s) at the erroneously stated (lower) price, even subsequent to the transmission of an Order Confirmation, particularly if the pricing error constitutes an evident typographical or computational inaccuracy that could have been reasonably identified by you.
The prices exhibited on our website are inclusive of Value Added Tax (VAT) and delivery charges.
We retain the right to decline orders for bulk or high-value purchases and to modify price and availability information without prior notification. Except as provided above, alterations shall not impact orders for which an Order Confirmation has already been issued.
Upon completion of your shopping, all selected items are added to your basket. The subsequent step entails proceeding through the checkout process to effect payment. To do so:
The Quickqup courier will contact you and arrange delivery of the purchase to your address. You will also receive a tracking number on your phone to track delivery. The purchase is paid to the courier upon receipt.
Payment may be executed via Visa, MasterCard, Affinity Card, PayPal, American Express or cash.
Cards are subject to validation checks and authorization by your Card issuer. Failure to obtain requisite authorization absolves us of any liability for delays or non-delivery.
TAXES
Tax shall be levied as per applicable law.
EXCHANGES/RETURNS POLICY
Pursuant to the Consumer Protection (Distance Selling) Regulations, you retain the prerogative to cancel your order within 7 working days subsequent to the receipt of your delivery, excluding goods tailored to your specifications or those evidently personalized.
Should you opt to return a product(s) within the aforementioned period, you have the option to effect the return at website or contact by email: E-COM@DV-GLOBAL.COM. Neither recourse will incur any additional expense to you. The product should be dispatched in its original packaging.
Should you be unable to make use of the two aforementioned free options, you shall bear the expense of returning the product to us. Should you elect to return the goods at our expense, we reserve the right to levy charges for the direct costs incurred as a result.
Should you require clarification, please do not hesitate to contact us via our web form or at the EMAIL: E-COM@DV-GLOBAL.COM .
Where feasible, kindly include all original packaging, instructions/documents, and wrappings with the returned product.
We commit to processing your refund promptly, ensuring completion within 30 days of notification of cancellation. Refunds will be issued using the same method employed for the initial payment.
You are obligated to exercise reasonable care over the product(s) whilst in your possession, ensuring inclusion of all product instructions, documents, and wrappings upon return, maintaining the product(s) in the condition received. Failure to exercise such reasonable care may, contingent upon circumstances, result in legal action for breach of statutory duty.
Exchanges are restricted to products of identical make, but of differing size or color.
Should you deem the product non-conforming to the Contract upon delivery, prompt communication is encouraged. Please contact us via our web form or by EMAIL: E-COM@DV-GLOBAL.COM to initiate resolution procedures.
Upon receipt of the product, we will conduct a thorough examination and notify you of your entitlement to a replacement or refund via email within a reasonable timeframe. Refunds or replacements will be processed expeditiously, with completion guaranteed within 30 days of the email notification affirming your entitlement.
Defective products will be refunded in full, encompassing delivery charges and reasonable return costs incurred by you.
Refunds shall be remitted using the same payment method utilized for the initial transaction.
The stipulations outlined in this Clause do not abrogate your statutory rights pertaining to faulty or misrepresented goods, or your entitlement to cancel orders under the Consumer Protection (Distance Selling) Regulations.
MODIFICATION OF TERMS
The Company reserves the right to modify these Terms of Service at any given time. Should there be any alterations, the Company may notify you at its absolute discretion.
PERMISSION TO USE MATERIALS
All content or other materials available on the Website including but not limited to code, images, text, layouts, arrangements, displays, illustrations, audio and video clips, HTML files and other content are the property of the Company and/or its affiliates or licensors and are protected by copyright, patent and/or other proprietary intellectual property rights under the relevant laws. In consideration of this Terms of Service, we grant you a personal, non-exclusive, non-transferable license to access and use the website. You may download material from the website only for your own personal, non-commercial use. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer any material, nor may you modify or create derivative works of our content.
TERMINATION
We have the right to look into any potential violations of these terms of use, and might decide to pause, change or take away any content on our site when we do.
We can’t guarantee that we’ll take action against every potential violation, but just because we don’t take action against one breach doesn’t waive our right to take action against any future breaches, whether they’re related to the first breach or not.
If we do suspect rule-breaking, we can stop you using our site at any time. If we disable or close your account, you won’t be able to use any of our services.
You may deregister your account at any time if you so choose. At your request, the Company may deregister your account on the Website. The Company reserves the right to terminate your account at any time without notice pursuant to any breaches of these Terms of Service committed by you.
INDEMNITY
You agree to indemnify, defend and hold harmless the Company, its officers, directors, owners, partners, employees, agents, suppliers from and against any third-party claim or liability , all losses, expenses, damages, and costs, including attorney’s fees, resulting from any violation of these Terms of Services; including negligent or wrongful conduct by you or your use and access of the Website.
COMPLAINTS
Should you have any complaints whatsoever, please email us at EMAIL: E-COM@DV-GLOBAL.COM,
or through the contact page on our website: www.dv-global.com . You agree to assist the Company to facilitate the resolution of complaints.
TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract between You and us is legally binding and extends to our respective successors and assigns.
You are prohibited from transferring, assigning, charging, or otherwise altering a Contract, or any associated rights or obligations, without obtaining our prior written consent.
We reserve the right to transfer, assign, charge, subcontract, or otherwise modify a Contract, or any associated rights or obligations, at any point during the term of the Contract. It is clarified that any such transfer, assignment, charge, or alteration will not diminish your statutory rights as a consumer or invalidate, diminish, or otherwise restrict any warranty or guarantee provided by us to You, whether expressly stated or implied.
COMMUNICATIONS
By visiting our Website and/or sending an SMS or email, you agree to exchange communication with us electronically. You agree that acceptance of our offer and any other Agreement formation is valid through electronic communication.
SEVERABILITY
If any provision of these Terms of Service or the application thereof in any particular circumstance, is held illegal, invalid, or unenforceable, such illegality, invalidity or unenforceability shall not affect any other provision hereof and the remaining provisions of the Terms of Service shall remain in full force and effect and shall in no way be affected, impaired or invalidated.
FORCE MAJEURE
The parties to these Terms of Service will not be responsible for the failure to perform, or any delay in performance of, any obligation hereunder for a reasonable period due to labor disturbances, accidents, fires, floods, telecommunications or Internet failures, strikes, wars, riots, rebellions, blockades, acts of government, governmental requirements and regulations or restrictions imposed by law or any other conditions beyond the reasonable control of such party.
JURISDICTION
These Terms of Service of the Website will be governed by and construed in accordance with the laws of United Arab Emirates, applicable to agreements made and to be entirely performed within the United Arab Emirates.